Age Verification
dhoni bet strictly enforces an 18+ age requirement across all games, betting markets, and account functions. Every player must pass mandatory age verification before any withdrawal is processed.
Deposit Limits
Set daily, weekly, or monthly deposit caps directly in your dhoni bet account settings. Once a limit is active it takes effect immediately, helping you stay within a budget that works for you.
Session Time-Outs
Use our time-out feature to take a short break from the platform — anywhere from 24 hours to several weeks. During a time-out your account remains intact but you cannot log in or place bets.
Self-Exclusion
Players who need a longer break can request full self-exclusion from the dhoni bet platform for a minimum period of 6 months. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
Reality Checks
Enable periodic on-screen reminders that show how long you have been playing and how much you have wagered in the current session. Reality checks help you stay aware of your activity in real time.
Dedicated Support
Our responsible gaming support team is available around the clock via email at [email protected]. All responsible gaming requests are handled with full confidentiality and without judgement.
Our Commitment to Safe Gaming
dhoni bet was built on the principle that online gaming should be a source of entertainment, not anxiety. We are committed to providing every player in Bangladesh with a transparent, fair, and genuinely enjoyable platform — one where responsible gaming is embedded into the product from the ground up, not bolted on as an afterthought.
That commitment means we invest in tools that give players real control over their activity, that we train our support staff to recognise and respond sensitively to signs of problem gambling, and that we maintain clear, accessible policies so that every player knows exactly what protections are in place. We take these obligations seriously regardless of whether a player is placing a small casual bet on the BPL or spending an extended session at the live casino tables.
Responsible gaming at dhoni bet is not a compliance checkbox — it is part of how we define a good player experience. We believe that a player who feels in control, who has never spent beyond their means, and who can stop when they choose, is a player who genuinely enjoys what dhoni bet has to offer. That is the outcome we are always working toward.
18+ Age Restriction Policy
Access to all games, betting markets, and financial features on the dhoni bet platform is strictly limited to individuals who are 18 years of age or older. This is a non-negotiable requirement that applies to every player across Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in the country.
Adults Only — No Exceptions
The dhoni bet platform is intended exclusively for adults aged 18 and above. Playing, depositing, or registering an account as a minor is strictly prohibited and will result in immediate permanent account closure and forfeiture of any funds held.
During the registration process, every new player is required to confirm that they are aged 18 or above. Following registration, dhoni bet conducts Know Your Customer (KYC) identity verification that includes age confirmation. Players who cannot provide satisfactory proof of age will not be permitted to withdraw funds and may have their accounts suspended pending verification.
- Accepted age-verification documents: National Identity Card (NID), valid passport, or driving licence showing date of birth.
- Verification timing: KYC checks are mandatory before any withdrawal is processed. dhoni bet may also request verification at the deposit stage or at any time deemed necessary by our compliance team.
- Underage accounts: If dhoni bet identifies that an account was opened by a person under 18, the account will be closed immediately, all funds will be returned to the original payment source (bKash, Nagad, Rocket, or bank account as applicable), and no winnings will be paid out.
- Protecting minors at home: If you share a device with a family member who is under 18, we strongly recommend setting up a device-level parental control or keeping your dhoni bet account credentials private and inaccessible to younger household members.
If you suspect that a minor has gained access to a dhoni bet account, please contact our support team at [email protected] immediately. We will investigate and act swiftly.
Recognising Problem Gambling
Problem gambling develops gradually and can be difficult to recognise in yourself, particularly when gaming is part of an enjoyable daily routine. dhoni bet encourages all players to check in honestly with their own habits from time to time. The following signs may indicate that gambling is no longer a healthy recreational activity and has become a problem that requires attention.
These questions are intended as a personal reflection tool only. Answering "yes" to any of them does not mean you have a diagnosable disorder — but it does suggest that taking a step back and using one or more of the responsible gaming tools available on dhoni bet may be a wise and healthy choice. Problem gambling is common and treatable. Seeking help early makes a significant difference.
Responsible Gaming Tools
dhoni bet provides a set of practical, easy-to-use responsible gaming tools that put control firmly in the player's hands. You can access all of these tools through your account settings or by contacting our support team at [email protected]. All tool activations take effect immediately or within the timeframe specified below.
Deposit Limits
Set a maximum deposit amount per day, week, or month in Bangladeshi Taka (৳ BDT). Once set, the limit takes effect immediately. If you wish to increase an existing limit, a mandatory 7-day cooling-off period applies before the higher limit becomes active. Decreases to your limit, however, take effect instantly — because we always prioritise your protection over your spending.
Loss Limits
Set a cap on the maximum amount you are willing to lose over a daily, weekly, or monthly period. Once your loss limit is reached, you will be prevented from placing further bets or entering new games until the limit period resets. As with deposit limits, reductions take effect immediately while increases require a 7-day review period.
Session Time Limits
Limit the total duration of each gaming session. Once your chosen session time is reached, you will be automatically logged out of the dhoni bet platform. You may set session limits at 30 minutes, 1 hour, 2 hours, or a custom duration. Session time limits reset each calendar day and cannot be extended mid-session once activated.
Reality Check Reminders
Activate on-screen notifications that appear at regular intervals — every 30, 60, or 90 minutes — during an active gaming session. Each reminder displays how long you have been playing and your net wagering activity for that session. Reality checks encourage mindful gaming and reduce the risk of losing track of time or spending.
Time-Out (Short Break)
Take a temporary break from dhoni bet for 24 hours, 48 hours, 1 week, or up to 4 weeks. During a time-out, your account is suspended — you cannot log in, deposit, withdraw, or place bets. Your account data and balance are preserved. Time-outs cannot be cancelled early, so choose your duration carefully. Contact support to activate a time-out at any time.
Marketing Opt-Out
Players who want to reduce triggers may opt out of all promotional communications from dhoni bet — including bonus offers, deposit match alerts, and seasonal campaign messages. Simply update your notification preferences in your account settings or contact [email protected]. Marketing opt-outs are applied within 48 hours and do not affect transactional account notifications.
Self-Exclusion
Self-exclusion is the most comprehensive responsible gaming tool available on dhoni bet. It is designed for players who feel that they need a significant, enforced break from gambling — not just a short time-out, but a firm, extended period during which their access to the platform is completely blocked. Self-exclusion is irreversible during the chosen period, and we make no exceptions to this rule.
- Minimum exclusion period: 6 months. Available durations are 6 months, 1 year, 2 years, and permanent (indefinite) exclusion.
- How to request: Email [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the duration you are requesting. Our team will process the exclusion within 24 hours of receiving your request and will send a written confirmation.
- Effect on your account: During self-exclusion, your dhoni bet account is locked. You will not receive any marketing communications, bonus offers, or promotional messages. Any automated re-engagement communications will be suppressed for the full duration of your exclusion.
- Balance and pending withdrawals: Any available balance at the time of self-exclusion will be paid out to your verified withdrawal method (bKash, Nagad, Rocket, or linked bank account). This process will be completed within 5 business days of exclusion activation.
- Returning after exclusion: When your self-exclusion period expires, you may request account reactivation by contacting [email protected]. Reactivation is not automatic — you must actively request it. Before reactivation is approved, our team will conduct a brief responsible gaming check to ensure you are comfortable returning to the platform.
- Permanent self-exclusion: If you choose permanent exclusion, your account will be permanently closed. This decision cannot be reversed. Your personal data will be handled in accordance with our Privacy Policy and applicable data retention obligations.
dhoni bet treats all self-exclusion requests with the utmost seriousness and respect. We never attempt to discourage a player from self-excluding, and we will never market to a self-excluded player. If you feel you are ready to self-exclude, please reach out to us now — we will help you through the process quickly and without judgement.
Protecting Vulnerable Players
dhoni bet recognises that some players may be in a vulnerable position — whether due to financial difficulty, mental health challenges, bereavement, relationship stress, or other personal circumstances. We are committed to treating all players with dignity and to providing additional care when it is needed.
Our customer support team receives ongoing training to identify behavioural patterns that may indicate a player is in distress. These patterns include unusually high deposit frequency, a sudden and significant increase in bet sizes, repeated failed withdrawal attempts, and communication that suggests emotional distress. When our team identifies such patterns, they are empowered to take proactive action — including initiating a responsible gaming conversation, applying temporary account restrictions, or escalating the case to our specialist responsible gaming team.
- No pressure tactics: dhoni bet does not use high-pressure marketing, aggressive bonus offers targeted at players showing problem gambling indicators, or manipulative retention tactics. If our system flags a player account as at-risk, that account is removed from standard promotional campaigns immediately.
- Account cooling periods: In cases where our compliance team believes a player may be gambling problematically, they may apply a temporary account cooling period — a short mandatory break — and will contact the player to discuss responsible gaming options before the account is fully reactivated.
- Support for family members: If you are a family member or close friend of someone you believe is gambling problematically on dhoni bet, you may contact us at [email protected]. We will handle your concern confidentially and, where appropriate, may take steps to review the account in question in accordance with our internal policies.
- Financial vulnerability: Players who contact us indicating they are in financial difficulty will be strongly encouraged to activate deposit limits or self-exclusion. Our team will never encourage a financially vulnerable player to continue playing or to deposit further funds.
We acknowledge that protecting vulnerable players is an ongoing responsibility, not a one-time action. dhoni bet continuously reviews and improves its responsible gaming practices to ensure that our platform remains a safe environment for all players in Bangladesh.
Seeking Help and Support
If you feel that gambling has become a problem for you — or if someone close to you is struggling — please know that help is available and that reaching out is the right thing to do. dhoni bet's support team is your first point of contact for any responsible gaming concern, and we will always respond with care and without judgement.
In addition to contacting dhoni bet directly, there are several steps you can take right now to start managing your gambling more healthily:
- Talk to someone you trust: Sharing your concerns with a family member, friend, or colleague can be a powerful first step. You do not have to navigate this alone, and the people who care about you will want to support you.
- Set a limit today: Log in to your dhoni bet account and set a deposit or session limit right now — even a small limit can make a meaningful difference to your overall gaming habits.
- Take a break: Use the time-out feature to step away from the platform for a few days. Often a short break provides the perspective needed to reassess your relationship with gambling honestly.
- Track your spending: Review your transaction history in your dhoni bet account to see a clear picture of your deposit and withdrawal activity over the past month. Seeing the numbers clearly can be a useful motivator for change.
- Request self-exclusion: If you feel that you cannot stop gambling on your own, request self-exclusion immediately by emailing [email protected]. This is a brave and healthy decision and we will support you through it fully.
- Seek professional support: Professional counselling services for gambling-related issues are available in Bangladesh. If you are in crisis or feel overwhelmed, speaking to a qualified mental health professional is strongly recommended. Your general practitioner (GP) or local health centre can provide referrals to appropriate services in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh.
Remember: gambling is meant to be one small part of a full, enjoyable life — not the centre of it. dhoni bet is here to provide entertainment on your terms, and we will always support you in making choices that keep that balance healthy.